Contact Us

General Contact Information

We're here to help you find the professional support you need for your business journey in Japan. Whether you have questions about our platform, need technical support, or want to explore partnership opportunities, we'd love to hear from you.

Email: contact@japansteps.com

We typically respond within 24-48 hours during business days.

Types of Inquiries We Welcome

We're happy to assist with various types of inquiries:

  • Professional Discovery Questions: Questions about finding professionals for visa applications, company registration, tax matters, legal requirements, or other business setup needs.
  • Technical Support: Issues with our website, agent profiles, account access, or platform functionality.
  • Partnership Opportunities: Proposals for collaboration, business partnerships, or applications to be listed as a professional service provider in our directory.
  • Media & Press Inquiries: Interview requests, press releases, or media collaboration opportunities.
  • Feedback & Suggestions: Ideas for improving our platform, service feedback, or general suggestions for enhancement.

Contacting Individual Agents

If you need specific business services, we recommend contacting our certified professionals directly through their individual profiles. Each agent has their own contact information and specializes in different areas of business support.

Browse Our Certified Professionals

Business Hours & Response Times

Our team typically responds to inquiries Monday through Friday, 9:00 AM to 6:00 PM.

All times are Japan Standard Time (JST).

For urgent matters related to visa applications or legal deadlines, please mention this in your email subject line.

Our Location

JapanSteps operates as a digital platform connecting entrepreneurs with certified professionals throughout Japan.

While we don't have a physical office for walk-ins, our network of professionals provides services across all major cities and prefectures in Japan.

Join Our Community

Connect with other entrepreneurs and get real-time support:

Tips for Contacting Us

To help us provide the best possible assistance:

  • Be as specific as possible about your needs or questions
  • Feel free to write in English, Japanese, or Chinese - we'll respond in your preferred language
  • Include relevant documents or screenshots if they help explain your situation
  • Allow up to 48 hours for our initial response during busy periods

Privacy & Confidentiality

Your privacy is important to us. All inquiries are handled confidentially according to our Privacy Policy.